Cancellation policy
Last updated: October 2026
By subscribing to a Pluune product, you accept this Subscription Policy. Please read it before placing your subscription order. For refunds on individual shipments, please refer to our Return & Refund Policy.
How Subscriptions Work
A Pluune subscription delivers your products on a recurring basis, at the frequency you choose at checkout, so you never run out mid-routine. Your payment method is charged at the beginning of each billing cycle, and your order is processed and shipped automatically. The price, the frequency and the next charge date are shown at checkout and in your subscription dashboard.
Managing Your Subscription
Open the Manage Subscription page on getpluune.com and enter the email you subscribed with: we send you a link that signs you in. From your dashboard, you can:
- Change your delivery frequency
- Update your shipping address or payment method
- Skip a shipment
- Pause or cancel your subscription
No Minimum Commitment
There is no minimum commitment. You can skip, pause or cancel your subscription at any time, from your dashboard or by contacting us at contact@pluune.com.
Cancellation & Pause
Cancellation takes effect at the end of your current billing cycle: no further charges apply, and you receive any shipment already paid for. To avoid the next charge, cancel, pause or skip before your next billing date. If you do not, your subscription renews automatically.
60-Day Money-Back Guarantee
Every order, including each subscription shipment, is covered by our 60-Day Money-Back Guarantee, as described in our Return & Refund Policy. A refund does not cancel your subscription: if you wish to cancel, please do so from your dashboard or by contacting us.
Billing & Failed Payments
Your payment method is charged automatically at the start of each billing cycle. If a payment fails, we notify you and retry the charge over the following days. If we are unable to collect payment after reasonable attempts, we may pause or cancel your subscription.
If you see a charge you do not recognize, please contact us at contact@pluune.com first so we can resolve it. In the event of a chargeback on a subscription charge, Pluune reserves the right to contest the dispute and provide evidence of the subscription accepted at checkout.
Payment Security
Pluune operates on the Shopify platform. All payment processing is handled by Shopify's PCI-compliant infrastructure and its certified third-party applications. Pluune does not store or have access to your payment card details.
Changes to This Policy
We may update this Subscription Policy at any time. Changes are posted on our website with an updated date. Changes apply to subscriptions created after the new date and do not retroactively alter the terms of existing active subscriptions.
Acceptance
By completing a subscription purchase on getpluune.com, you confirm that you have read, understood, and agree to this Subscription Policy.
Questions? Reach us at contact@pluune.com.