Refund policy

Last updated: October 2026

This Return & Refund Policy applies to all orders placed on getpluune.com, including each shipment of a subscription. For information about managing or cancelling a subscription, please refer to our Subscription Policy.

60-Day Money-Back Guarantee

You have 60 days from the date you receive your order to request a refund if you are not satisfied, whether the product has been opened or not.

To request a refund, contact us at contact@pluune.com with your order number. We may ask you for a photo of the product or ask you to send it back before we issue the refund. If a return is needed, we will tell you how and where to send your parcel. Items sent back without contacting us first may not be refunded.

Adverse Reactions & Allergies

If you experience an allergic reaction or skin irritation, stop using the product immediately and contact us at contact@pluune.com. To process a refund for a reaction, we may ask for photos showing it. These requests are reviewed case by case. Your wellbeing is our priority: please do not continue using any product that causes irritation.

Damaged, Defective, or Wrong Items

Please check your order when it arrives. If your product is damaged in transit, defective, or if you received the wrong item, contact us at contact@pluune.com so we can make it right with a replacement or a refund. Please reach out as soon as possible: claims submitted more than 14 days after delivery may not be honored.

Exchanges

We do not process direct exchanges. If you need a different product, request a refund for your original order as described above and place a new order.

Refunds

Once we have reviewed your request, we will let you know whether your refund has been approved. If approved, your refund is issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the credit. If more than 15 business days have passed since we approved your refund, contact us at contact@pluune.com.

Refunds on Subscription Shipments

The 60-Day Money-Back Guarantee applies to each subscription shipment as an individual order. A refund does not cancel your subscription: your subscription stays active and future shipments are billed as scheduled. To cancel, use the Manage Subscription page on our website or contact us, as described in our Subscription Policy.

European Union: 14-Day Right of Withdrawal

If your order is shipped to the European Union, you also have the right to cancel your order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer protection law. To exercise this right, contact us at contact@pluune.com within the 14-day period.

Changes to This Policy

We may update this Return & Refund Policy at any time. Changes are posted on our website with an updated date.

For any question about returns or refunds, contact us at contact@pluune.com.