How can we help?

Orders are prepared within 1 to 3 business days. Delivery then takes 7 to 12 business days. You can follow your parcel at any time on the Track your order page, with your order number and email.

Tracking can stay still for a few days between two scans, especially when a parcel crosses a border. If your order is past the delivery window above, or tracking says delivered and you do not have it, message us in the chat with your order number. We will check with the carrier and make it right.

It is most often a subscription renewal. If you chose a subscription at checkout, it renews automatically at the frequency you selected, and each renewal is a new order. Open Manage subscription to see your plan and your next charge date. If the charge still does not look right, send us its date and amount in the chat.

Open Manage subscription and enter the email you ordered with: you receive a secure link to your dashboard. There you can change your delivery frequency, update your address, skip a delivery, pause or cancel at any time. The details are in our Subscription Policy.

Orders are prepared within 1 to 3 business days, so write to us as soon as you can, in the chat, with your order number. If the order has not shipped yet, we will do our best to change or cancel it.

Every order comes with a 60-day money-back guarantee. If you are not satisfied, write to us within 60 days of delivery, in the chat or at contact@pluune.com, with your order number. Approved refunds go back to your original payment method within 10 business days. The details are in our Refund Policy.

For an order you just placed, message us right away with your order number and the correct address: we can update it if the order has not shipped. For a subscription, update your address yourself in Manage subscription before your next renewal.

We are sorry about that. Send us a photo and your order number, in the chat or at contact@pluune.com, within 14 days of delivery, and we will sort it out.